I am now in Japan, and I bought my HP tablet PC less than 1 year ago from the states. Recently the Harddrive of my laptop just went crazy and not be abled to boot up. I want to know if I can get help frmo the HP customer service center from Japan or not, if there is any. Or do I need to contact the U.S. HP customer service and send my laptop back to the states to get it fixed? Please advice, much appreciated.
Laptops & Notebooks - 8 Answers
Random Answers, Critics, Comments, Opinions :
1 :
phone and ask
2 :
MY MOM IS A JAP AND MY DAD IS A CHINESE SO MY EYES ARE POINTED IN DIFFERENT WAYS DIAGONNALY
3 :
u will have to contact the us Hp service...that exact ting happened to me...i was in some trouble...but contact the US
4 :
the best way to find out is ask them.
5 :
your warrenty is valid in any country that you are in, it will be valid in Japan, (if you can speak the language) you can phone them, or take it to a HP center. you will probably need your warrenty information. (have it faxed or emailed to you so you can see it.
6 :
They won't make a service call to Japan unless there is an office there, you may need to send it back to the US. Also, make sure the warranty is still active. If it isn't they may not give it back. That's something I learned far too late with my ancient Gateway; a month after the warranty I sent it in, never got it back.
7 :
Get their customer support line from the website and ask them, unfortunately HP has some of the worse service in industry, thats why I prefer Dells.
8 :
Yeah a warranty is a warranty.. as long as it's still valid. They have HP in Japan, you should check their website and get the number/address to a local shop. They would tell you if its not valid in Japan and probably send it to the US themselves.
